We are seeking a self-motivated, customer-focused professional to join our team as a Parts Department Associate.

About Us:
Founded in 1970, Taylor Freezer of New England, Inc. is a family-owned and operated food service equipment distributor based in Norwood, MA. We specialize in frozen dessert, beverage and high-capacity cooking equipment. We service businesses across New England that range from the world’s largest restaurant chains to local mom and pop shops. Our customer-first mentality, top-notch equipment & after-sale support make us an
industry leader on which our customers rely.

Position Overview:
We are seeking a candidate who excels in a team environment, takes ownership and pride in what they do, and thrives on helping customers get what they need. The Food Service industry is a fast-paced environment where no two days are the same. As a member of our Parts Team, your job is to ensure that the customer receives exactly the parts they need in order to keep their business up and running. This role involves supporting customers
directly, assisting our service department, and collaborating with our sales and office staff. Your day will involve time split between our warehouse and adjoining office in our Norwood, MA facility Monday through Friday from 8:00 am to 4:30 pm. An ideal candidate possesses an attentive and thoughtful attitude, and takes pride in timeliness, dependability, and accuracy of work.

Duties & Responsibilities:

• Become an expert on all parts & components within Taylor New England’s brand portfolio
• Take parts sales orders over the phone, in-person, and by email accurately and efficiently
• Support our Service Technicians in maintaining van stock, and identifying and acquiring parts needed
• Pick, pack, and ship all received orders by end of day
• Unload and inspect incoming shipments of equipment, parts & accessories using forklift
• Receive, unpack, and distribute incoming parts to their proper locations carefully & accurately
• Maintain cleanliness of Parts Department and accuracy of inventory

Qualifications & Skills:

• Bachelor’s Degree preferred but not necessary
• Experience in order fulfillment, procurement, and/or inventory management
• Proficient in Microsoft Office and Google Workspace and able to learn Southware ERP software
• Strong interpersonal and communication skills, both written and verbal
• Ability to lift components/packages up to 80 lbs.
• Research skills including a strong ability to read and interpret diagrams
• Must possess excellent time management and organizational skills

Benefits Include:

• Competitive hourly wage
• 401-K plan with company match
• Health, Vision, Dental & Life Insurance
• Disability and workers compensation
• PTO Package and holidays
• Ongoing professional training